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1. My workstation/email is account is locked!

Workstation & Email security policies for TOE accounts will lock your account...

after 3 invalid attempts - your account will be locked for 15 minutes. Wait 15 mintues and try again

after 6 invalid attempts - your account will be permenentely locked and you must contact a system administrator to unlock your account

2. I need to reset my password!

For users at 81 Main Street, your computer password is also your email password. You can reset your password by pressing Ctrl+Alt+Del on your keyboard at the same time and then select the "change password" option

You will have to type in your old password and then your new password twice to make sure you type if correctly.

Remember, TOE requires that you use "Complex Passwords" which means your password MUST be at least eight characters long, include at lease 1 capitol letter and one special character which could be a number or sign like, # or @. You also can not use your username or 7 of your most recent passwords again.

For remote users, passwords need to be reset while you are onsite on our network.

3. Quarantined Emails

E-mails that do not pass the spam filter criteria will be held in "quarantine". You will receive an e-mail notification each morning when you have messages held there. Each e-mail in the list can be taken care of in one of three ways:
 - if you do not want the e-mail then - no action needed
 - if you know it is legitimate and want to receive it and future e-mails from that sender without being quarantined first, click the Report as Not Junk link and then the Release to Inbox link
 - if you want to receive the e-mail but are not sure you want to continue to receive from that sender, then only click the Release to Inbox

If you are expecting an e-mail and it occurs after the daily quarantine message has been sent, first check your junk mail folder, if it is not there, then specify the following URL in a web browser: https://protection.office.com/quarantine, log in as if normally logging into your e-mail and follow the steps in the document below:

If you continue to have issues with a sender that you have marked as safe/not junk then please put in a ticket for IT to manually add the sender to the allowed list - you need to tell them exactly how it is spelled out.

4. Should I leave my computer on when I leave?

It is our preference that you leave your computer powered on, all of the time.  Our computer updates, such at Antivirus Updates, are pushed out and run at night.

So when you leave at night, "Log Off", do not "turn off or shut down"

Most of our computers at TOE have power saving features which will reduce power consumption after the computer is not in use for one hour.  If you have any questions about if the power saving features are enabled on your computer please contact the IT department.

5. How do I change my voicemail greeting?

1) Press the Voicemail button on your phone

2) Press the * button

3) Enter your voicemail box number

4) The system will ask for your password, then press #

5) Press 4 for personal options

6) Press 1 for personal greeting

7) Press 1 to select your primary greeting, listen to your message, press 3 to erase and re-record, 

8) Follow the recording instructions

6. I lost a call on hold, help!

On TOE Mitel phone systems, if you hit the "Outgoing" line your phone call is sent to a "digital circuit" line that you do not see on your phone. So.... if you then hit the red "Hold" button it looks like your call disappeared......

Not really.....when you place a call on holds from the digital circuit it simply "parks" the call on your ext. So, simply lift the handset, press #4 and then your ext. number you will connected to your holding call.

With this same method you could pick up a call from someone else phone that they put on hold by again dialing #4 and then their ext. number and you will be connected to the call that was put on hold on their extension.

7. How do I use Do-Not-Disturb?

All TOE phones have the ability to use DND (Do Not Disturb). Using this feature locks the phone so that calls do not come into the phone. In DND mode, some TOE phones can even send messages back to other TOE phones such as, "Busy", "Leave a Message", "On Vacation", etc.

Some phones have a DND button programmed into one of the buttons on the phone. If so, you can turn on or off the DND function by simply pressing this button and selecting the message you want others to see. (DND messages below).

If you do not have a DND button on your phone you can activate the DND feature by simply entering a feature code. #370 will turn on DND. #371 will turn off DND.

Here are the DND messages available to some phones. You will get prompted for a message if you phone has this option.....

These codes are available inside your phone manual.

01 - Do not Disturb
02 - Leave a Message
03 - In Meeting Until......
04 - In Meeting
05 - On Vacation until ....
06 - On Vacation
07 - Call me at ......
08 - At the Doctor
09 - On a trip
10 - On Break
11 - Out of Town until.....
12 - Out of Office
13 - Out until.....
14 - With a client
15 - With a guest
16 - Unavailable
17 - In Conference
18 - Away from Desk
19 - Gone Home
20 - Out to lunch

8. Can I forward my desk phone?

With your handset down, dial 355 then enter the extension of the phone you want to forward to.  If you are forwarding outside of the building, dial 355, then your outgoing button, then the number you want to forward to.  The display of your phone with say "FWD to xxxx"

To turn this off, dial 355, lift your handset and set it back down.  Display of your phone will say "Any Call Forward Canceled"

9. How do I review call history on calls that I have already received and disconnected from?

Press the blue button with the picture of the phone/paper or dial 333

Select the “Call History” button on the screen

Select the “Answered”, “Made” or “Missed” calls

You will now see a list that you can scroll through and select for the call you want to review date/time/ext. and phone or caller ID if it was provided

Hit close to close the screen and return to the normal phone screen

10. Can I record a phone call?

You have the ability to start recording any call using the "voicemail" feature which will start recording your conversation and dump it into the voicemail system as a message. To do this, while talking press the "infinity key - looks like a sideways #8" and then dial 385. The phone will beep and if you are on your personal extension will forward into your voicemail, if you are on a shared phone it will ask you which voicemail box you want the recording sent to…just punch in your voicemail box number.